I am committed to delivering a privacy-friendly service to web visitors, blog commenters, customers and subscribers.I will only ask for your details if you have requested a product or subscribe to my mailing list. As far as it is within my power I will never share your data with anyone or any other company.
When you purchase a product from me, whether a painting, a workshop or any other product, I might require more details than just your name and email. These details I will keep safe on my own secured computer for a reasonable amount of time. I only use your details to deliver the product or service you requested and for no other purposes.
If you are not happy with your purchase of a painting you can return it, assuming it is in perfect condition, within 30 days and you will receive a full refund.
Please let me know as soon as possible if you receive a damaged parcel or painting. If the parcel arrives and the packaging appears to be badly damaged then please make some form of documentation on the delivery note, before opening the packaging. If possible try to open the damaged packaging in the presence of the carrier. If you are unable to, then sign for the goods as “Damaged package, uninspected goods”, so that in the event of a claim against the carrier, both parties are aware where the responsibility lies. Please contact me in the event of any damage so that we can sort this as soon as possible.
All my work has been created with professional and wherever possible archival materials and methods. With the right care, paintings will last for generations to come. I sign all my work on the front of the painting.
Comments and Messages
I may collect and store data you submit to my website, such as messages you post via the website, non-personal data submitted via forms (e.g. ‘comments’ ‘contact form’) and your response to emails I send. When you leave a comment on the blog I may refuse to publish it if I consider it spam, inappropriate or irrelevant.
I may use external web services on sophieploeg.com to display content within my web pages, for example YouTube for videos. As with the social buttons I cannot prevent these external domains from collecting information on your usage of embedded content.
I do not sell or rent any personally identifiable information about you to any third party.